Welcome to HerendStore
1-772-287-6771
Gift Gallery
3752 SE Ocean Blvd.
Stuart, Florida 34996
Phone: 1-772-287-6771
Fax: 1-772-287-6771
e-mail: customerservice@herendstore.com
Please contact us if you have any questions.
Security
HerendStore is committed to protecting the privacy of our customers and using customer information responsibly. We’ve done our best to ensure the security and privacy of your transactions with us. Your credit card information and other personal data will be treated with the highest standards of security.
This site is hosted on a server that uses SSL to encrypt all of your personal information. The information that you send us via the Internet can be trusted to arrive safely to our server only. Please note that e-mail is not encrypted (protected by SSL) and is not a secure ways of sending credit card information.
If you have any concerns about ordering online, you can place your order by phone at 1-772-287-6771, 10am – 5pm EST Monday through Friday.
Privacy
At HerendStore we value our customers and respect the privacy of their personal information. The personal information that you supply to us is kept confidential and is only used to process and deliver your purchase, or maintain your gift registry.
When you make an online purchase or set up a bridal registry, we will contact you by email to confirm the transaction. We do not provide or sell your email address to third parties. From time to time, we may contact you regarding upcoming sales and special events. If you do not wish to be contacted for these reasons, please email us at customerservice@herendstore.com and let us know.
FREE Shipping Every Day!
HerendStore is pleased to offer FREE shipping anywhere in the lower 48 states. Item will ship priority mail or UPS ground on purchases over $100.00 Under $100.00 there is a flat rate charge of $8.00
Shipping and Delivery
All orders received by 9 am Monday to Friday will be filled and shipped the next working day. We do not ship on Saturday and Sunday. If your item is out of stock, we will contact you to let you know, and give you an estimate of when you can expect to receive it. If you don’t want to wait, we’ll allow you the option of cancelling the order at no charge.
UPS or the post office will e-mail you to let you know we’ve shipped your item and provide a tracking number.
Please read our Shipping Policy
Damaged Merchandise
1. All claims for broken, defective or damaged merchandise must be made within 7-days of receipt of merchandise.
2. All packing materials must be kept, regardless of apparent damage to packaging, in order for an inspection to take place by the parcel carrier. If packing is not with the item when UPS returns to pick up the box, they will not honor the claim.
3. Please call customer service at 772-287-6771. We will assist in the replacement or refund of the damaged merchandise.
4. Once you report the damage to us, we will begin the claim with UPS or the Post Office and start the process of replacing your merchandise.
5. Our customer service staff can help you to determine how to handle the broken/defective items in your possession.
6. If no replacement is possible, a refund to your credit card will be issued.
Returns
1. All Returns for non-damaged, un-opened items must made within 14-days of receipt.
2. Keep original shipping box and packaging material.
3. Call customer service at 772-287-6771 to obtain authorization for return.
4. All returns are charged a 10% restocking fee. A restocking fee of up to 25% will apply to ANY order returned without prior authorization.
5. Special Orders may not be returned.
6. The customer will be responsible for returning merchandise at their cost.
7. All returns must be insured for the value of the item and packed to arrive damage free.
8. When we receive the merchandise, we will inspect it for any damages during return shipping.
9. Customer will be credited or refunded for the merchandise that is returned in good/unused condition.
10. Items that are returned in orders with free shipping, we will issue credit for the return minus the original cost of shipment minus 10% restocking fee.
11. We do not refund the cost of shipping on any returns.
12. Refunds for returns will be processed within 10 days of inspection of merchandise.
Under the following conditions, no replacement or credit will be issued:
1. The request was made more than 7-days on breakages or 14-days on returns or exchanges.
2. The item is returned without proper packaging including peanuts.
3. The item is returned without original box and paperwork.
4. The items or box has been marked by writing or improper handling.
5. Customer did not keep the original shipping carton for the UPS or Post Office Parcel inspector.
6. The items were purchased as clearance items. All sales on clearance items are final!
Contact Us
We are committed to providing you with excellent service. We are continually reviewing customer feedback in order to improve and enhance your shopping experience. You can contact us at:
Gift Gallery
3752 SE Ocean Blvd.
Stuart, Florida 34996
Phone: 1-772-287-6771
Fax: 1-772-287-6771
e-mail: customerservice@herendstore.com
