SHIPPING POLICY
Shipping and Handling Rates
UPS ground shipping is FREE within the lower 48 states. Alaska and Hawaii
shipped via mail. Fast shipping is available. Call for a price quote.
Shipping Guidelines
Herendstore.com uses UPS as our main carrier. Their days of operation are
M-F, meaning they only pick up and deliver packages on these days. UPS also
takes the major holidays off and does not pick up or deliver on these
holidays. UPS does not move packages on Saturday or Sunday and these 2 days
do not count toward their shipping days. UPS will make Saturday deliveries,
however it must be prearranged and only on Next Day Air packages. The fee
for this service is an additional $20.
Turnaround Time
We strive to process all orders within 24 - 72 hours. Our cut off time for
priority shipments is 12:00 pm EST. Any orders received after 12:00 pm, will
be processed the next business day. Subsequent to this processing, your
order will either be shipped directly from our warehouse in Stuart, FL or
"drop shipped" from Herend's warehouse in Virginia. The nature of some of
our item's dictates that some very expensive items are produced in limited
quantities by Herend. These items are considered "special order" and may
take longer to receive.
"Drop Shipped" Merchandise
Often, drop shipped items arrive just as quickly as items shipped directly
from our warehouse. When we expect this to not be the case, you will be
notified via E-Mail of the expected delivery date.
"Special Ordered" Merchandise
Sometimes it may be necessary to special order an item. If this is going to
result in a substantial delay in you receiving your product, you will be
notified via E-Mail and given the option of choosing another item or
canceling the order.
Shipping Methods
Herendstore.com reserves the right to pick an alternate shipping method that
will provide comparable or better delivery times. Sometimes this is
necessary for various logistical reasons, however if you chose an expedited
shipping method, the alternate method will be comparable. Herendstore.com
primarily ships via United Parcel Service (UPS), it may be necessary to
substitute US Postal Service or another carrier. You will always receive a
ship method that is as fast as, or better.
Sales Tax
No sales tax is charged on internet orders " Except for Florida". Think about how much you can save!